Terms of Service Agreement:

Last updated: August 30, 2017

Regarding Orders:

Please read the RavenRockGlass.com Terms of Service carefully.

Once an order has been placed details are discussed at length until a mutual pan is in place. Once the plan is agreed upon, and glass cutting or engraving begins, changes normally cannot be made.  I spend a great deal of time communicating with all of my clients to ensure that they are given a large portion of the control up front, as it is important for my client's to play an equal roll in the creation of their custom panels.  Once blueprints and patterns pieces are made and fabrication begins I will not be able to implement further changes without it affecting the price.  Stained glass is not entirely consistent in the fact that some pieces have extra features (like small oblong air bubbles etc.) that are part of the rolling and annealing process when the glass is made at the factory.  These features give individual character to every piece of glass.  I typically send numerous pictures throughout the process so that you can see exactly what you are getting.  I take tremendous pride in my work and carefully select every piece.

REGARDING LIABILITY:

Please be advised that once the window leaves my studio, that I assume no liability for injury to self or property.  It is important that all clients properly hang or display their windows in a manner that is safe for themselves, their children, their pets, and their property so as to prevent harm or damage.  With larger windows it is advised that anchors be sunk into a stud, or better yet, that a carpenter is consulted.  Panels can weigh several pounds and suction cups, no matter how small a window is, is NOT EVER SUFFICIENT OR SAFE!  Please use common sense and forethought before displaying your new windows.

 

SITE TERMS of USE:

Your access to RavenRockGlass.com is conditioned on your acceptance of and compliance with these Terms. These Terms apply to ALL visitors, users, and others who access or use the services offered on the site. By accessing or using RavenRockGlass.com, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the site.

 

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by RavenRockGlass.com or by the owner, Dawn Jarrels.

I have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that ravenRockGlass.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any thirdparty web sites or services that you visit.

 

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States of America , without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

 

Changes

I, Dawn Jarrels, reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use my website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop accessing the website.

 

Contact Us

If you have any questions about these Terms, please contact  me at:

Business Name: Raven Rock Glass

Email: RavenRockGlass@hotmail.com

Phone: 208-598-0091

Street Address: 3085 Peachtree Ct (by Appt Only)

Country: United States

State/Region: Virginia

City: Lake Ridge

Zip Code: 22192

 

 

Privacy Policy

Your information is not stored or used beyond the communication that takes place during the purchase of your merchandise. I do not share or sell your information with ANYONE or any entity.  I do however reserve the right to use the photos of my artwork which may include information on the engraved plate, in which case I either blur out any names  or you will be asked for permission to leave it visible prior to publishing.

 

 

Refund and Exchange Policy

There may come a time & perhaps a viable reason for needing to issue a refund, although this has not happened to date.  It is in my nature to always be fair & I would certainly be willing to grant a partial refund under certain circumstances. If preapproved, and returned to me in perfect condition within 10 business days of the actual product delivery date, a partial refund would be granted.  Due to the level of correspondence that I have with each client during the fabrication process it is hard for me to take all the burden on myself if someone changes their mind. With that said, If a return is negotiated I will retain all shipping fees that were incurred to ship the item to you as well as a $25.00 restock fee to cover all the packaging material, boxing, tape and labels, as well as the likely fee of engraving (if any). On the unlikely (but possible) chance that the Post Office damages your panel, you would need to retain all of packaging material and damaged products in order to file a claim through the USPS for a full refund.  I recommend that photos are taken for proof.  Once you receive a refund from the USPS you can replace your order again and a new panel will be made.  I have mailed out NUMEROUS panels and have never had a casualty yet, but it could happen and must be handled through the Postal Service where the insurance was provided. With the level of packaging material that I use, I would hope that this never occurs.  On a lighter note, I would hope that this never occurs as it is my goal to ensure that everyone is 100% satisfied and I would certainly help you facilitate the process to the best of my ability by providing your with photos or receipts for your merchandise and insurance.

 

Shipping Policy:

All packages are shipped via USPS within the continental United States.  Each package is shipped using either Ground or Priority.  Tracking and Insurance for full retail value are used on every shipment.  Any damages perpetuated by the handling of the U.S. Postal service will need to be handled by submitting a claim through them.  Retain all original boxes and packaging material as well as your receipt for your purchase. It is highly recommended that if your product arrives in a damaged box that you first take photographs before and after opening the box as further proof of improper handling.  All packages are properly wrapped in several layers of bubble wrap and placed in a properly sized box with further packaging material. A standard packaging materials fee of $15.00 is assessed on ALL orders to cover all proper labeling, padding, and proper sized box to ensure that the panel arrives safely.

 

 

Dawn Jarrels  Artist/Owner

Personalized Family Heirlooms that Last Generations

Raven Rock Glass Portfolio Site 

As of March 2018,  I have made a total of 400 custom window orders.

The photos you see below are just a select few.  Please click on each image to see more information. 

Please message me for current turn around times.  

Please read on for ordering information or info on the actual process.

 

ORDERING:  

If you are interested in placing an order click on the red eShop icon (above).

The site you are currently on is only my portfolio and will not allow you to pay for a window. 

The direct link to the Estore for placing orders is RavenRockGlassStudio.com.

 

As most artists do, I also have an Etsy page which will allow you to place an order.

My Etsy store can be accessed by clicking on the black Etsy icon above, or by navigating to RavenRockGlass.Etsy.com.

 I only recommend Etsy if you are already a registered user, as the verification process for newly registered users can be cumbersome.  

PROCESS & PRICE: 

All the images you see are a very small sampling of my portfolio of previously commissioned work,  along with a close estimate of price for a design of that nature. Nothing is pre-made.  All designs are initiated once an order is placed. Completion times are strictly upheld on my part! Completion times are based on current workload and the complexity of the design you are interested in.  I am happy to quote you a completion date, which is always strictly upheld.  

Custom designs are my specialty! EVERYTHING you see is created by hand and without the use of any commercial patterns.  No designs are off limits.   Popular designs can be purchased through my stores (this site & through Etsy), but please contact me for custom work orders if you do not see a design that fits your needs.

Please read my testimonials page, which I try to update every few months.  

Most designs range from $195-$450. Click on photos to get information such as price etc. Larger designs only require a 50% deposit.  

PROGRESS NOTES:

Photos are sent to you during the cutting/coppering phase,  & again upon completion. I am availible 7 days a week to correspond and answer questions.

PERSONALIZATION:

ALL military designs include complimentary engraving up to 4 lines of text.  Certain designs also contain a complimentary coin (such as a variety of service stripes).  MANY clients like to incorporate their own personal coins.  That is no extra charge at all.  Simply contact me and I will notate your order and give you the studio address to ship it to.  Color changes are nearly always accommodated without a change in price.  Every design you see on my site started with a request from a client, so please let me know if you do not see what you are looking for.  

SHIPPING & PICKUP

Orders are safely shipped via USPS, with Tracking, & FULLY insured, for retail price.  A standard $15 packaging materials fee is added to all orders to cover all materials and labels needed to ensure a safe delivery. Pickups can be arranged in the greater DC area! There are certain designs that vary so much, based upon your requests, that it is hard to guess the final weight, and therefore shipping is calculated at the very end of the process and billed separately.

 

 ORDERS INCLUDE:

Zinc framing, Steel Chains, Stainless Steel Eyelets, Personalized Engraving

 

  NEED A QUOTE or WISH TO SECURE A PLACE ON MY WORKBENCH?

RavenRockGlass@Hotmail.com

208-598-0091 (Studio Message Phone)

Or shop the most popular designs by visiting my Etsy Store

Please feel free to email me an image of what you envision and I will gladly respond with a quote and timeline.

Cheers!  Dawn

Click on images for more information