Prisoner of War/ MIA with Engraved plate

Pre-Approved Refunds:

Although I have never been asked for a refund to date, there may come a time & perhaps a viable reason for  needing one.  It is in my nature to always be fair & I would certainly be willing to grant a partial refund under certain circumstances. If preapproved, and returned to me in perfect condition within 10 business days of the actual product delivery date, a partial refund would be granted.  Due to the level of correspondence that I have with each client during the fabrication process it is hard for me to take all the burden on myself if someone changes their mind. With that said, If a return is negotiated I will retain all shipping fees that were incurred to ship the item to you as well as a $25.00 restock fee to cover all the packaging material, boxing, tape and labels, as well as the likely fee of engraving (if any).

Damage:

On the unlikely (but possible) chance that the Post Office damages your panel, you would need to retain all of packaging material and damaged products in order to file a claim through the USPS for a full refund.  I recommend that photos are taken for proof.  Once you receive a refund from the USPS you can replace your order again and a new panel will be made.  I have mailed out NUMEROUS panels and have never had a casualty yet, but it could happen and must be handled through the Postal Service where the insurance was provided. with the level of packaging material that I use, I would hope that this never occurs. 

On a lighter note, I would hope that this never occurs as it is my goal to ensure that everyone is 100% satisfied and I would certainly help you facilitate the process to the best of my ability by providing your with photos or receipts for your merchandise and insurance.

TIMING:

Need a completion date quote? Message me! I honor all dates that I quote. You can count on it!

Most orders are ready to ship within 4 weeks but due to the complexity of this panel it is advised that it may take up to 6 weeks to complete.  Feel free to message me and I can quote you a more accurate completion date based on current workload. These dates are constantly changing based on how many orders are ahead of yours, but typically speaking I like to keep all orders within a 4 week window.

COMMUNICATION:
I like to provide updates on your order to include photographs and descriptions. Im very flexible and im very keen on making sure my clients have access to me at all times until their art peice is in their hands. Text, email, messenger...just let me know :)

Mailed via USPS Priority with Tracking and Insurance to cover the full retail price of the panel.  METICULOUSLY wrapped and padded to ensure safe travels.  Cost will be exactly what the USPS service charges to transport plus a $7.00 packaging fee.  If you would like a shipping quote prior to making your purchase, feel free to message me with your zipcode and I will gladly calculate the cost for you.