15.5 x 17.5" Pepe is created after the order is placed. Colors can be customized to suite your taste. Each piece is hand cut, grinded, beveled, coppered, soldered, patinaed & then waxed and polished. Glass colors can be altered to fit your personal taste (provided it is in stock). Spectrum brand water and cathedral glass. Framed in 1/2" zinc framing, which provides tremendous strength & style to the finished design. Unless otherwise specified, each panel will have steel eyelets and decorative chain added, for ease of hanging. Overall production/delivery time are based on current workload. Typical turn around time is 4 weeks. Shipping is billed thru Paypal upon completion. Photos are sent to you throughout the process to keep you abreast of progress and process. An engraved nickel plate can be purchased & added to the panel for an additional $17.50- if you intend to give the panel as a gift ((personal touch)).
Questions? Feel free to message me through the "Contacts" page :)
LARGE Pepe le Pew with choice of background color
Although I have never been asked for a refund to date, there may come a time & perhaps a viable reason for needing one. It is in my nature to always be fair & I would certainly be willing to grant a partial refund under certain circumstances. If preapproved, and returned to me in perfect condition within 10 business days of the actual product delivery date, a partial refund would be granted. Due to the level of correspondence that I have with each client during the fabrication process it is hard for me to take all the burden on myself if someone changes their mind. With that said, If a return is negotiated I will retain all shipping fees that were incurred to ship the item to you as well as a $25.00 restock fee to cover all the packaging material, boxing, tape and labels, as well as the likely fee of engraving (if any).
On the unlikely (but possible) chance that the Post Office damages your panel, you would need to retain all of packaging material and damaged products in order to file a claim through the USPS for a full refund. I recommend that photos are taken for proof. Once you receive a refund from the USPS you can replace your order again and a new panel will be made. I have mailed out NUMEROUS panels and have never had a casualty yet, but it could happen and must be handled through the Postal Service where the insurance was provided. with the level of packaging material that I use, I would hope that this never occurs.
On a lighter note, I would hope that this never occurs as it is my goal to ensure that everyone is 100% satisfied and I would certainly help you facilitate the process to the best of my ability by providing your with photos or receipts for your merchandise and insurance.