One of a Kind Abstract Sunburst Panel

Pre-Approved Refunds:

Although I have never been asked for a refund to date, there may come a time & perhaps a viable reason for  needing one.  It is in my nature to always be fair & I would certainly be willing to grant a partial refund under certain circumstances. If preapproved, and returned to me in perfect condition within 10 business days of the actual product delivery date, a partial refund would be granted.  Due to the level of correspondence that I have with each client during the fabrication process it is hard for me to take all the burden on myself if someone changes their mind. With that said, If a return is negotiated I will retain all shipping fees that were incurred to ship the item to you as well as a $25.00 restock fee to cover all the packaging material, boxing, tape and labels, as well as the likely fee of engraving (if any).

Damage:

On the unlikely (but possible) chance that the Post Office damages your panel, you would need to retain all of packaging material and damaged products in order to file a claim through the USPS for a full refund.  I recommend that photos are taken for proof.  Once you receive a refund from the USPS you can replace your order again and a new panel will be made.  I have mailed out NUMEROUS panels and have never had a casualty yet, but it could happen and must be handled through the Postal Service where the insurance was provided. with the level of packaging material that I use, I would hope that this never occurs. 

On a lighter note, I would hope that this never occurs as it is my goal to ensure that everyone is 100% satisfied and I would certainly help you facilitate the process to the best of my ability by providing your with photos or receipts for your merchandise and insurance.